Warranty Terms for Spare Parts and Consumables

1. Introduction

These terms regulate the warranty applicable to products purchased on the website www.atpm.it, with a specific focus on spare parts and consumables.

1.1 Definitions

Below are some definitions to aid in interpreting the agreement:

• Consumer: An individual acting for purposes unrelated to their entrepreneurial, commercial, artisanal, or professional activity.
• Professional: An individual or legal entity acting within the scope of their professional activity.
• B2C: Transactions between the Seller and the Consumer.
• B2B: Transactions with professional entities (non-consumers).
• Right of Withdrawal: The Consumer’s ability to unilaterally terminate the contract within the limits and under the methods provided by current legislation.
• Legal Warranty: Mandatory protection under the Consumer Code (Legislative Decree 206/2005), ensuring the product’s conformity to the contract.
• Contractual Warranty: Additional warranty provided by the Seller, such as an extended duration or extra services, if specified.
• Product: Goods sold on the website www.atpm.it, excluding "Spare Parts" and "Consumables," which are defined separately. These typically include equipment such as plotters, printers, engravers, etc.
• Spare Parts: Components of equipment (mechanical or electronic) to be replaced in case of faults or wear and tear (e.g., electronic boards, printheads, rollers, mechanical assemblies).
• Consumables: Goods that are depleted through use (e.g., inks, cartridges, solvents).

1.2 Legal References

• Legislative Decree 206/2005 (Consumer Code)
• Legislative Decree 70/2003 (E-commerce Decree)

2. Legal Warranty

The legal warranty applies to all items sold on www.atpm.it in compliance with the Consumer Code for Consumers and the Civil Code for Professionals.

2.1 Duration and Scope of Application

• Consumers: The legal warranty covers product defects of conformity for 24 months from the delivery date, provided the defect is reported within 2 months of discovery.
• Professionals: The legal warranty is limited to 12 months from the delivery date.

2.2 Conditions for Spare Parts and Consumables

For these categories, the legal warranty covers only defects of conformity present at delivery or within a reasonable period to verify integrity, provided the report is made within 2 working days from delivery. The warranty will be granted solely and exclusively based on the decisions of the manufacturer to whom the request will be forwarded.

3. Exclusions and Limitations of Warranty

The following exclusions and limitations clarify cases where the warranty does not apply, ensuring transparency for customers and defining essential requirements for eligibility.

3.1 General Exclusions

The warranty, whether legal or contractual, does not apply in the following cases:

• Damage caused by accidental events, negligence, or improper use of the product;
• Use of the product under conditions not specified in the user manual;
• Unauthorized alterations or modifications;
• Damage resulting from maintenance or repair performed by unqualified technicians;
• Use of non-original or incompatible consumables;
• Failure to perform routine maintenance operations.

3.2 Limitations for Spare Parts and Consumables

• Consumables: The warranty covers defects of conformity present at delivery. It does not cover:
  • Depletion due to normal or intensive use;
  • Damage caused by improper use or non-compliance with the manufacturer’s instructions;
  • Defects caused by unsuitable environmental conditions (e.g., humidity, excessive heat).
• Spare Parts: The warranty covers only conformity defects detectable at the time of installation carried out in accordance with the supplier’s instructions.

3.3 Exclusions for Printheads

The warranty for printheads does not apply if:

• Installation was not performed by qualified technicians;
• The device does not use original inks;
• Specific reports requested by the manufacturer (before and after installation) were not produced using official tools.

4. Warranty Handling Procedures

This section outlines the steps for requesting warranty assistance, detailing methods and deadlines for defect reporting and technical verification of products.

4.1 Reporting the Defect

To request warranty assistance, the customer must:

1. Submit a written communication within the specified deadlines:
   • Consumers: 2 months from discovering the defect;
   • Professionals: Within 8 days of discovering the defect;
   • Spare Parts and Consumables: Within 2 working days from delivery.
2. Provide a detailed description of the defect and, if requested, photographic documentation.
3. Attach a copy of the proof of purchase (receipt or invoice).
4. For printheads: Attach the technical documentation and reports requested.

4.2 Product Examination

The product will be inspected by technical personnel or the manufacturer. If the defect is not related to a conformity issue, diagnosis and repair costs will be charged to the customer.

5. Assistance Contacts

For assistance requests, contact customer service at:

• Email: supporto@atpm.it
• Phone: 0734 673065

6. Competent Jurisdiction

For Professionals, the competent court is Fermo. For Consumers, the competent court is their place of residence or domicile, in accordance with Article 66-bis of the Consumer Code.

7. Conclusion

These terms are governed by Italian law and do not limit the inalienable rights of consumers.